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Stress Free Returns

Returning an Unwanted Item

We understand that from time to time you may wish to return a product to us.. 

Perhaps it doesn’t fit your requirements as expected, you’ve had a change of plans or you’ve simply changed your mind.

No problem.

We aim to make our returns process as easy as possible for our customers. All you need to do is:

• Make sure the product is unused, unopened and in the original packaging, with all seals, shrink-wrap or labels still attached, and in the condition you received, allowing us to sell the item on as new.

• Return the product and proof of purchase, by recorded delivery within 14 days following the date the product was dispatched to you. Remember to enclose your name, address, phone number or email, and your reason for returning the goods.

• If you wish to arrange a collection via our courier service, there is a flat collection fee of £15. Please contact us if you’d like to arrange this. 

• We cannot provide a refund once you have used the product.

If something goes wrong with your pram or pushchair

Most of our prams and pushchairs include a manufacturer’s warranty. This means that for the time period of the warranty, if something goes wrong you are entitled to request a repair.

• All repairs are undertaken by the manufacturer, independent of Little Angels Prams, but we will facilitate all collections and repairs. 

• We will arrange for the manufacturer to collect your pram from your home within 5-7 days free of charge, or you can drop it off at our store if preferred, and we’ll arrange collection from there.

• While we understand that being without your pram is inconvenient, we do not have any capacity to provide a pushchair or pram lending service. Little Angels Prams act only as a go-between, your warranty is with the brand who manufactures your pushchair.  

• We will, however, communicate with your pushchair manufacturer on your behalf to help ensure a smooth and efficient repair service.    

See our full returns policy here.